If you do not see your product emails, please check the following:

1.) Your spam or bulk folders. 
2.) Make sure it is not hidden in "conversation veiw"  (common with Gmail)
3.) Under some random sorting folder (i.e. "promotions" in Gmail or "clutter" in Outlook)
4.) Make sure your order email address was correct (the billing address email when you checked out)

The product emails are sent from support@LASRapp.com, so you can try doing a search for that. It's also probably a good idea to add that email to your trusted contacts.

You can utilize our license recovery tool to automatically resend your product emails, or have them delivered via text message.

If you are not having any luck with any of these, then please contact us with a DIFFERENT EMAIL address that the product emails can be forwarded to.